CUSTOMER FROM HELL

Nothing melts my heart like the singing of birds.There melody gives me satisfaction of a greater day ahead.But on this particular day it was different. If l knew of what was going to befall me on that day trust me l would have opted to stay in the house.Being a business lady,time wastage was not my vocabulary.Just like other days it was business as usual on this day too.l always wanted the best for myself so l would always wake up very early to try and make a difference.On this day,I Woke up early and excited about my new investment of a cyber and Mpesa shop which deals with deposits and money withdrawals that l had put up with all my savings.It was the second week ever since l started up the business and things were running swiftly.Having graduated and without a job so l thought l should come up with a business. And that is how I found myself doing business.On this fateful day, Saturday to be specific l opened my shop ready to offer services to the world.I was sitted waiting for customers to come. My shop is my workplace and my customers are my visitors.I said a prayer and asked God to bless the work of my hands.Immediately,Customers started trickling in. I served them deligently and was happy that my business had started picking .As the day went by,at around ten o'clock in the morning a young dark short man came to the shop.He was well groomed and looked presentable.He said he required Mpesa services of which l told him were available .But before l could serve him,he said that l should charge his phone for some minutes before he did the transaction.I agreed and as the phone was charging he engaged me in stories.After ten minutes, he asked for his phone and went ahead to do the transaction.He wanted to withdraw some cash .He went ahead.Thereafter, my customer says he has withdrawn cash from a wrong agent and not mine therefore he needs help to get his money back.Confusion begins from there.Am new in this business so l told him to call safaricom customer care of which he did and l could hear them speaking.He gave me the phone and l was convinced that the person speaking was a customer care. So l spoke to the 'customer care' As usual the customer care would tell you on what to do.And that is what the customer care told me to help the visitor by following some steps.So the customer who had been waiting is now my visitor l gave him a seat and l decided to follow the procedures to help out my stranded customer.I was innocent and I did as l was told.Little did l know this was a trap.Once l was done with the procedure,I heard my business phone ring and l was shocked.Picked it and realized all my cash had been moved to a different number within those few seconds.Ladies and gentlemen,as I approached the customer at the counter he had disappeared into thin air.I could not trace him anywhere nor locate the direction he had taken.He was no where to be seen.Your geuss is as good as mine.I was now worried and trying to connect what was going on .when l came back to my senses, l knew l had been conned and truly speaking that was it. Shock on me l had been conned just like that and my entire cash gone.The procedures I did from the 'customer care' were to transfer my money from my working account to his account- that is to the person l talked to who was not even a customer care.So this was a trap I had fallen into but again l dint see it coming.You could not tell that customer was a con.Everything happened so fast cash gone and my 'customer' cannot be seen. What a set up l told myself! I decided to look for my customer-visitor for a second time and he is nowhere to be seen still.I am left dumbfounded with no one to help.And that is where my day had been tampered with.Alas!two weeks into business and l have been conned in broad day light.How do l operate an Mpesa without cash?What was l going to do? I started asking myself rhetorical questions.l cant scream because everything was gone and am still in shock. I was now trembling and hoping its a dream but actually it was a reality.This was a customer that l treated so well like a visitor. I was in disbelief and l did not know where to start from.I was angry with myself but it had already taken place.A day that started so well turned out to be so hurting.I cursed that day because all my hopes had been tattered l was reduced to nothing. The entire day l was confused and had to close the shop for some hours.'Was I to report?' I asked myself.So that is how people get conned! I wondered.l was heartbroken,exhausted and all l thought was death.This business was my life and now l had nothing. Looks can deceive as l was convinced he was a customer like any other.My day was ruined,my savings gone,my dreams crushed was hopeless no one to tell l sat there with tears rolling questioning God.All this was in vain.l told myself l should now open the shop and move on.l stood up picked myself and opened the shop .That was the longest day in my shop. Everything happened so fast.lmagine running a shop without capital.I put on a brave face and served my other customers who came after the incidence happily.I engaged them in stories but deep down l was broken by that one customer. Once the customers left l could hide in a corner and let out a loud scream.l was in pain for the rest of that day.I was weak l could not eat nor drink even water. In the evening l had to close and retire to bed.Reaching home everyone is proud of me wanting to know how my business was. What was l to tell them? All l did was cry and roll on the ground.It was so traumatizing. So everyone was wondering what had happened.l recollected myself and told my family the ordeal and what had transpired.Am glad they supported me.However that was one of my lowest moments on earth.Ever since l have been smarter upstairs.We all learn from our mistakes and giving up aint a solution l told myself.Life had to continue.