"SHE'S CUTTING THE QUEUE!"
The accusation rang through the NHS waiting room like a gunshot. Heads snapped up from dog-eared magazines. A baby stopped mid-wail. The ancient ceiling fan seemed to pause its creaking rotation.
Martin Fitzwilliam, notebook in hand and vein throbbing visibly at his temple, pointed a trembling finger at the blue-rinsed octogenarian who had just sidled past seventeen patiently waiting patients.
"Mrs. Blackwood," he sputtered, "that is your third queue violation this month! I've been documenting your transgressions since February!"
"Advanced further on queue trajectory. Estimated reception desk arrival: 10:17 AM," he muttered, jotting the update in his notebook with a golf pencil worn to a nub. Martin adjusted his wire-rimmed glasses and cast a furtive glance at the other patients in the surgery's waiting room, a rainbow coalition of British misery united by runny noses and the stoic acceptance that they would waste half their day waiting to be told to take paracetamol and plenty of fluids.
The doors burst open, admitting both a blast of unseasonably cold May air and a mountain of a man in a West Ham football jersey stretched precariously over his impressive girth. Ahmed Al-Bakri, Martin's next-door neighbor and self-proclaimed "most English Pakistani in all of bloody Surrey," scanned the waiting room, spotted Martin, and boomed, "Oi, Marty-boy! Fancy seeing your pasty arse here!"
Martin winced, not at Ahmed's volume—he'd grown accustomed to that after three years of sharing a garden fence—but at the dozen pairs of eyes now swiveling in his direction. There was nothing worse in British society than being noticed.
"Ahmed, please," Martin hissed as his neighbor cut through the queue, generating precisely the sort of disruption to orderly British life that Martin had dedicated his forty-three years to avoiding. "There's a queue. You can't just—"
"Of course I can, you absolute teacake. I'm meeting you, aren't I? Not jumping the queue if I'm just having a chat with my neighbor while he waits." Ahmed clapped a meaty hand on Martin's shoulder, nearly buckling his knees. "Besides, I'm not here for the doctor. Just dropping off a form."
Mrs. Kapur turned to fix Ahmed with a disapproving stare. "Young man, in this country, we respect the queue."
"Mrs. K!" Ahmed's face split into a delighted grin. "How's that grandson of yours? Still showing those Eton boys how maths is done properly, eh?"
Mrs. Kapur's stern expression melted instantly. "Six A-stars! Oxford has already sent a letter of interest!"
"Brilliant! Knew he had it in him. Tell him Uncle Ahmed's got a bottle of proper whisky waiting for him when he gets that acceptance. Single malt! None of that blended rubbish!"
"Ahmed!" Martin gasped. "Mrs. Kapur's family—"
"What?" Mrs. Kapur raised an eyebrow. "You think we don't appreciate a good Macallan in Mumbai?"
"Sorry," Martin mumbled, cheeks burning. "I just thought... I mean, I didn't want to assume..."
"That's your problem, innit?" Ahmed shook his head. "Always tiptoeing around like everyone's made of glass. We're British. We take the mickey out of each other. It's how we show love."
A reedy voice piped up from further back in the queue. "Too right! Lin calls me her 'baak gwai' every morning. Term of endearment, like."
"See?" Ahmed gestured triumphantly. "Gerald gets it!"
"Right, but I don't think—" Martin began, but was interrupted by the receptionist's voice cutting through the din.
"Number forty-two? Forty-two?"
Martin glanced down at his slip. "That's me! That's me!" He waved his slip frantically, then frowned. "But that's impossible. According to my calculations, I shouldn't be called for another forty-three minutes."
The receptionist—a Jamaican woman whose name badge read 'Doreen' and whose expression suggested she'd seen enough of humanity to last several lifetimes—sighed deeply. "Queue's moving faster today. Miracle of modern medicine. You coming or what?"
The commotion had drawn the attention of Doreen at reception, who watched the scene unfold with the weary resignation of someone who'd seen it all before. Her acrylic nails drummed a staccato rhythm against the countertop.
"Mrs. Blackwood, take a seat, yeah? Martin, your number's up next anyway."
Martin approached the desk, his worldview thoroughly shaken. Queue math was supposed to be reliable. Immutable. A cornerstone of British existence.
"I need to see Dr. Patel," he said, sliding his appointment slip across the counter. "I've been having these, um, rather embarrassing digestive issues."
Doreen's nails clacked against her keyboard. "Dr. Patel's off today. Family emergency. You'll be seeing Dr. Wojczik."
"But I specifically booked with Dr. Patel! I've prepared all my notes for Dr. Patel!" Martin's voice rose an octave. "I can't possibly explain my personal matters to a stranger!"
"Dr. Wojczik's been here fifteen years, love. Hardly a stranger."
"But my notes—"
"Same khazi, different plumber," Ahmed helpfully interjected from behind, having apparently decided to join the conversation at the desk.
"Can you PLEASE respect the privacy of my medical appointment?" Martin hissed.
"Room seven," Doreen said, already looking past Martin to the next patient. Her gold bangles clinked as she gestured dismissively down the corridor. "And take your friend with you if you want. Might help translate your symptoms from Uptight British to normal English."
"I don't need a translator. I speak perfectly adequate—"
"Coming through!" A tiny elderly woman with blue-rinsed hair parted the crowd with her walking frame. "Urgent prescription pickup for Mrs. Edna Blackwood!"
Martin recognized her immediately as the notorious queue-jumper of Addington Village. For years, she'd been cutting lines at the post office, Tesco, and the village fête's cake stand, using her age and frailty as an unassailable defense.
"Nana Blackwood!" Ahmed boomed. "How's tricks, you old scallywag?"
"Can't complain, Ahmy dear," she cackled. "Well, I could, but who'd listen? Ooh, is that Martin? Still keeping track of the queue in your little book?"
Martin stiffened. "It's a perfectly reasonable system, Mrs. Blackwood."
"System, my wrinkly behind! Life's too short for queuing, dear. That's why I skip 'em."
Something in Martin snapped. Perhaps it was the disruption to his carefully calculated queue time. Perhaps it was Ahmed's boundary-crossing bonhomie. Or perhaps it was simply the accumulated stress of four decades spent adhering rigidly to social norms while everyone around him seemed to flout them with impunity.
"That," he said, jabbing a finger at Mrs. Blackwood, "is exactly what's wrong with this country! Queue-jumping is the first step on the road to anarchy! Today it's the GP's surgery, tomorrow it's civilization itself crumbling around our ears!"
The waiting room fell silent. Even the sniffling children paused mid-sniffle.
"Blimey," whispered Gerald from the back. "He's finally lost it."
Martin was too far gone to stop. "Do you people have ANY idea what you're doing to the social fabric? Queues are the last bastion of British fairness! The last place where birth, wealth, and status don't matter! Where we're all equal under the unwritten but sacrosanct rules of first-come, first-served!"
"Mate," Ahmed said gently, "it's just a queue."
"JUST A QUEUE?!" Martin's voice reached a pitch previously achievable only by tea kettles. "The queue is EVERYTHING! It's the only thing standing between us and TOTAL BLOODY CHAOS!"
Dr. Wojczik chose that moment to emerge from examination room seven, a lanky man with a shock of white hair and the harried expression of someone who'd seen too many infected toenails before lunch.
"Who is next, please? I have room now." His consonants tumbled over each other like children rushing down stairs.
"This gentleman, Doctor," Doreen said, pointing at the still-quivering Martin.
"Actually," Martin said, suddenly deflated by his outburst, "I think I'll reschedule for when Dr. Patel returns."
"Nonsense," Dr. Wojczik waved him forward. "Come. Tell me about your troubles."
"It's rather personal..."
"I am doctor. Nothing is personal. Only medical."
As Dr. Wojczik guided Martin toward the examination room, Ahmed called out, "Want me to wait, mate? We can grab a pint after!"
"I don't drink at lunch," Martin replied automatically.
"Course you don't," Ahmed sighed. "Right, I'll pick you up at seven then. Got some lads from the cricket club coming round. Pakistani, Indian, West Indian, and proper English mugs like you. We're planning a protest."
Martin stopped short. "A protest? About what?"
"The new queue system at the post office!" Ahmed's face turned serious. "Electronic tickets! Numbered chairs! It's an abomination, innit? Destroying the proper British queue experience!"
Martin stared at his neighbor, momentarily speechless. "You... care about queues?"
"Of course we care! We're British, aren't we? I've earned my right to moan about proper queuing etiquette, innit!"
Across the waiting room, heads nodded in solemn agreement. Mrs. Kapur clutched her necklace. Gerald made a fist of solidarity. Even Mrs. Blackwood looked momentarily abashed.
"Anyway," Ahmed continued, "we're meeting at the Red Lion, then marching down to the post office tomorrow with signs and everything. Lin made some brilliant ones. 'Queue The Change' and 'No Ticket To Ride.' Proper British protest, like. Firmly worded signs, polite chanting, and home in time for Bake Off."
Martin felt something stir within him—something that felt suspiciously like belonging. "Perhaps... I could help. I have several years of queue data in my notebooks that could prove useful for the campaign."
Ahmed's face lit up. "Knew you'd come around! Seven o'clock. Don't be late, or you'll be at the back of the bloomin' queue!" He roared with laughter at his own joke, and to Martin's surprise, so did everyone else in the waiting room.
"Come now," Dr. Wojczik gestured impatiently. "Unless you want to discuss bowels in public?"
In the examination room, Martin sat stiffly on the edge of the paper-covered bed, his prepared notes clutched in his sweaty hand.
"So," Dr. Wojczik said, peering at Martin's file on his computer screen. "You have problem with digestion, yes? Constipation? Diarrhea? Both alternating in cruel joke of human biology?"
"Actually," Martin said, lowering his voice despite the closed door, "I've been experiencing some... disruption to my usual schedule."
"Schedule?" Dr. Wojczik raised a bushy eyebrow. "Of bowels?"
"Yes. I've always been very regular. 7:15 AM, daily, precise as clockwork. But lately..." Martin dropped his voice further. "It's been happening at 7:23."
Dr. Wojczik stared at him. "Eight minutes difference?"
"Eight minutes and twenty-seven seconds, on average, over the past month," Martin corrected, consulting his notes. "I've kept a detailed log."
"Of course you have," Dr. Wojczik muttered. "Any pain? Blood? Unusual consistency?"
"No, nothing like that. Just the timing issue."
"Let me understand," Dr. Wojczik leaned forward. "You come to surgery because your very regular bowels are now still very regular, but eight minutes later?"
"Yes," Martin nodded, relieved to be understood. "It's throwing off my entire morning routine. I've had to recalculate my shower time, breakfast consumption window, and walking pace to the Tube. It's been absolutely harrowing."
Dr. Wojczik removed his glasses and pinched the bridge of his nose. "Mr. Fitzwilliam, in my country, during communist times, people wait six months for toilet paper. You are upset about eight minutes?"
"Well, when you put it like that—"
"No, no," Dr. Wojczik raised a hand. "This is Britain. Eight minutes is serious crisis." His deadpan delivery was betrayed only by the slightest twitch at the corner of his mouth. "I recommend most powerful medicine available."
"Really?" Martin leaned forward eagerly. "What is it?"
"Flexibility," Dr. Wojczik said, scribbling on a prescription pad. "Take once daily. Side effects include reduced anxiety, improved relationships, and occasional spontaneous enjoyment of life."
He handed Martin the "prescription," which read simply: 'Stop timing your morning business.'
"I'm not sure my insurance covers this treatment," Martin said weakly.
"Is free on NHS," Dr. Wojczik assured him. "Most expensive things in life always are."
That evening, Martin found himself in the unfamiliar surroundings of the Red Lion pub, crammed into a booth with Ahmed, Gerald and his wife Lin, Mrs. Kapur, and three men he'd just met—Dwayne, Rajiv, and Steve from Essex with his aggressively cockney accent and habit of peppering his speech with patois expressions he'd learned from his grandmother.
"Right," Ahmed was saying, spreading a crude map of the post office across the sticky table, "we'll need queue marshals here, here, and here. Martin, you're our queue expert. Where's the strategic choke point?"
Martin, halfway through his first pint and feeling uncharacteristically bold, pointed to the map. "The main problem is the electronic ticket dispenser. It eliminates the physical queue entirely, robbing us of the shared social experience of standing together in mutual, silent suffering."
"Poetry, that is," Dwayne nodded appreciatively. "Pure British poetry."
"We should start a proper organization," Lin suggested. "Queue-mmunity Action Group. Or QAG for short."
"Queue Jumpers Anonymous," Steve countered. "For recovering queue-disrespecters. First step is admitting you have a problem." He nudged Mrs. Blackwood, who had somehow materialized at their table despite not being invited.
"I'll have you know," she sniffed, "that I've earned my queue-jumping privileges through decades of bunion pain and bladder issues you young people couldn't imagine."
"We're not against emergency queue exemptions," Martin found himself saying, surprising even himself with his newfound flexibility. "We just need a proper system. Perhaps colored cards, like at the deli counter, for those with legitimate queue-circumvention needs?"
"Look at you," Ahmed grinned, refilling Martin's glass. "Becoming a proper queue revolutionary."
As the evening progressed and the plans for the protest grew increasingly elaborate (and, in direct proportion to the number of pints consumed, increasingly impractical), Martin realized something profound: these people—this motley assortment of Brits by birth and Brits by choice—cared about the same absurd things he did. They just expressed it differently.
"You know," he announced, slightly slurring his words after his second-ever pint, "I've spent my entire life trying not to offend anyone. Walking on eggshells. But maybe... maybe the most offensive thing is assuming people are so easily offended."
"Wallahi!" Ahmed raised his glass. "The man's finally using his brain!"
"To Queue Jumpers Anonymous!" Gerald declared.
"To QJA!" they all chorused, clinking glasses.
The next morning, Martin awoke with his first-ever hangover and a text message from Ahmed: 'Protest at 10. Bring your queue notebooks. And paracetamol.'
He staggered to the bathroom at precisely 7:32 AM—a full seventeen minutes behind his bowel schedule, a fact he noted with a mixture of horror and strange, liberating relief.
As he brewed extra-strong tea and rummaged for paracetamol, Martin caught sight of himself in the kitchen window's reflection. He looked exactly the same—same wire-rimmed glasses, same sensible cardigan, same receding hairline—but something had shifted beneath the surface.
He picked up his queue notebook, flipping through pages of meticulous observations, calculations, and grievances. Then, with ceremonial solemnity, he placed it in the kitchen drawer instead of his pocket.
Today, just this once, he would experience the queue as it happened, without measuring, timing, or judging. He would stand alongside Ahmed, Mrs. Kapur, Gerald, Lin, Dwayne, Rajiv, Steve, and yes, even Mrs. Blackwood, united in their peculiarly British obsession with orderly waiting.
And tomorrow? Well, tomorrow he might just time his bowel movements again. After all, he was still British, queue revolutionary or not.
Some habits were sacred.
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Brilliant - you captured the humour and the daftness of some of British society to a tee! Everyone should read this - might make a few folk just think a bit! Thank you for a cracking read! 😀
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Oh, this absolutely made my day Penelope! 😊 There's something delicious about when someone "gets it" exactly the way you hoped they would. The British capacity for both brilliance and complete absurdity is such a rich vein to mine, isn't it? Thank you for seeing the fun in the madness and for wanting to pass it along - that's the highest compliment a writer can receive! 🤗 You've just reminded me why I do this.
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